To ensure a safe, pleasant, and transparent stay, the terms of use of our services and the privacy protection policy are outlined below. By respecting these rules, we preserve trust and create an environment worthy of the tradition and standards of Hotel Kerber-Graz 1860.
In the event of non-compliance with these rules, the hotel reserves the right to cancel the stay or deny the provision of services. In case of damage to hotel property, the hotel reserves the right to charge the costs of repair or replacement.
GENERAL HOTEL RULES:
Hotel rooms and premises may be used exclusively for guest accommodation.
Smoking is strictly prohibited in all rooms and common areas.
Guests are required to respect hotel property and maintain peace and comfort for other guests.
Any negligence resulting in damage to hotel property shall be compensated in accordance with the assessed cost.
The hotel reserves the right to amend or supplement these rules without prior notice, for the purpose of maintaining service quality and guest safety.
RESERVATION TERMS:
All reservations are confirmed via email, telephone, or partner agencies, with the provision of accurate personal information.
A reservation is considered confirmed once the guest receives written confirmation from the hotel or when a payment card pre-authorization is completed.
The guest has the right to cancel the reservation free of charge within the period defined by the cancellation policy, unless otherwise stated in the reservation terms.
In the event of a no-show without prior cancellation, the hotel reserves the right to charge one night of accommodation.
NON-REFUNDABLE RESERVATION TERMS:
Non-refundable reservations require full payment of the total stay amount at the time of booking.
The paid amount is non-refundable in case of cancellation, date modification, or no-show.
A change of guest name is possible with prior hotel approval and without additional charges.
WEBSITE TERMS OF USE:
By visiting the website www.kerbergraz1860.me
(and related hotel domains), the user confirms that they are familiar with and accept these terms.
All content, photographs, descriptions, and design elements on the website are protected by copyright and may be used solely for informational purposes.
The hotel assumes no responsibility for temporary website unavailability, technical errors, or potential inaccuracies in content.
PRIVACY POLICY:
Hotel Kerber-Graz 1860 respects the privacy and security of personal data of its guests and website visitors.
All data collected during the reservation process is used exclusively for service provision and is never shared with third parties unless required by law.
Data Collection and Use
Personal data provided by guests (first name, last name, contact details, email, payment information) is used solely for reservation processing and communication with the guest.
Access to personal data is limited exclusively to authorized hotel staff, with mandatory confidentiality protection.
Data Security and Storage
All data is stored in accordance with the Law on Personal Data Protection of Montenegro and the EU GDPR regulations.
Data is deleted upon expiration of the legally required retention period or upon guest request.
For all privacy-related inquiries, you may contact us at:
Email: kotor@hotelkerber.me
Phone: +382 67 023 025
FINAL PROVISIONS:
These terms apply to all guests of Hotel Kerber-Graz 1860 and enter into force on the date of publication on the official website.
Our goal is to maintain full transparency and trust — because we believe that true luxury begins with attention to every detail and every guest.
A Place Where Peace and Elegance
Become Part of Your Journey
Enjoy the perfect blend of history, charm, and comfort in the heart of Kotor’s Old Town.
Every stay at Hotel Kerber-Graz 1860 is more than just a holiday — it is an experience that lasts.